Review: www.backcountryoutlet.com at Grip and Hammer

It’s always difficult to purchase something online when you’re not 100% sure of the product nor the service that you’ll get during and after your purchase experience. Most of the time it’s a coin toss. However, with enough research on the Quintana Roo Lucero Lite bike frame, I found that Back Country Outlet was hands down the best price that I could find. The next question was how was my service with them going to be like? After spending some time on their site I found a feature that more and more retail sites are starting to use. It’s called the “Chat” feature or the “Instant Messenger” feature. Using this was the deciding factor of my purchase and I’m happy for it. I was able to ask questions about the frame I wanted to order and they also informed me, without me having to ask, the warranty that automatically comes with the purchase. Their warranty is a lifetime warranty on any manufacturer would warranty for their bike but for a lifetime. They claim that it doesn’t matter if it’s three days, three months, three years or even thirty years, it’s under warranty!

Back Country Outlet

Shipping came free with the bicycle frame purchase (beware that not everything is free shipping) and it only took two days to get to me! When I got the bike, it was in excellent condition and shipped well packaged to prevent any damage.